:root{--blue:#1769e0;--nav:#172033;--bg:#f3f6fa;--line:#e7ebf1;--text:#1f2937}*{box-sizing:border-box}body{margin:0;background:var(--bg);color:var(--text);font:14px/1.55 "Microsoft YaHei",Arial,sans-serif}.cs-shell{display:flex;min-height:100vh}.cs-sidebar{position:fixed;width:220px;height:100vh;background:var(--nav);color:#fff;display:flex;flex-direction:column}.cs-brand{height:68px;display:flex;align-items:center;gap:12px;padding:0 20px;border-bottom:1px solid #ffffff12}.cs-brand span,.cs-login-mark{display:grid;place-items:center;width:36px;height:36px;border-radius:10px;background:linear-gradient(135deg,#3d8bfd,#54d2ff);font-weight:800}.cs-brand b{font-size:16px}.cs-sidebar nav{padding:16px 10px;flex:1}.cs-sidebar nav a{display:block;color:#cbd5e1;padding:12px 14px;border-radius:8px;margin:4px 0;font-size:15px}.cs-sidebar nav a:hover{background:#ffffff12;color:#fff}.cs-user{padding:18px 20px;border-top:1px solid #ffffff12}.cs-user a{float:right;color:#8db8ff}.cs-main{margin-left:220px;width:calc(100% - 220px)}.cs-main>header{height:68px;background:#fff;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;padding:0 26px}.cs-main>header h1{font-size:20px;margin:0}.cs-online{display:inline-block;width:8px;height:8px;background:#16b777;border-radius:50%;margin-right:7px}.cs-content{padding:24px}.cs-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:18px}.cs-card{background:#fff;border:1px solid var(--line);border-radius:12px;padding:20px;box-shadow:0 2px 8px #1f293708}.cs-stat b{display:block;font-size:30px;margin-top:8px}.cs-stat span{color:#64748b}.cs-toolbar{display:flex;justify-content:space-between;align-items:center;margin-bottom:15px}.cs-table{width:100%;border-collapse:collapse}.cs-table th,.cs-table td{text-align:left;padding:13px;border-bottom:1px solid var(--line)}.cs-table th{color:#64748b;background:#f8fafc}.cs-badge{padding:3px 9px;border-radius:12px;background:#e8f3ff;color:#1769e0}.cs-badge.waiting_agent{background:#fff3d6;color:#b26a00}.cs-badge.agent_active{background:#e7f8f0;color:#13855b}.cs-chat{display:grid;grid-template-columns:300px 1fr 260px;height:calc(100vh - 116px);padding:0!important;overflow:hidden}.cs-list,.cs-detail{background:#fff;border-right:1px solid var(--line);overflow:auto}.cs-list a{display:block;padding:15px;border-bottom:1px solid var(--line);color:var(--text)}.cs-list a:hover{background:#f6f9ff}.cs-chat-main{display:flex;flex-direction:column;min-width:0}.cs-messages{flex:1;overflow:auto;padding:22px}.cs-msg{max-width:72%;margin:10px 0;padding:10px 13px;border-radius:10px;background:#fff;border:1px solid var(--line);white-space:pre-wrap}.cs-msg.customer{margin-left:auto;background:#1769e0;color:#fff;border:0}.cs-msg.agent{background:#eaf7f0}.cs-chat-image{display:block;max-width:320px;max-height:320px;border-radius:8px;object-fit:contain}.cs-compose{display:flex;padding:14px;background:#fff;border-top:1px solid var(--line);gap:10px}.cs-compose textarea{flex:1;resize:none}.cs-detail{border-left:1px solid var(--line);border-right:0;padding:20px}.cs-login{min-height:100vh;display:grid;place-items:center;background:radial-gradient(circle at 20% 20%,#dceaff,transparent 36%),#f4f7fb}.cs-login-card{width:min(410px,calc(100vw - 32px));background:#fff;padding:34px;border-radius:16px;box-shadow:0 20px 60px #1e3a5f20}.cs-login-mark{color:#fff;margin-bottom:18px}.cs-login-card h1{margin:0;font-size:25px}.cs-login-card p{color:#64748b;margin:6px 0 24px}.cs-login-card label{display:block;margin:14px 0 6px}.cs-login-card button{margin-top:22px}.cs-alert{padding:9px;margin:12px 0;border-radius:6px}.cs-form-grid{display:grid;grid-template-columns:1fr 1fr;gap:16px}.cs-form-grid .wide{grid-column:1/-1}@media(max-width:900px){.cs-sidebar{width:68px}.cs-brand b,.cs-sidebar nav a:not(.active){font-size:0}.cs-brand{padding:0 16px}.cs-main{margin-left:68px;width:calc(100% - 68px)}.cs-grid{grid-template-columns:1fr 1fr}.cs-chat{grid-template-columns:220px 1fr}.cs-detail{display:none}}@media(max-width:600px){.cs-grid{grid-template-columns:1fr}.cs-content{padding:14px}.cs-chat{grid-template-columns:1fr}.cs-list{display:none}.cs-form-grid{grid-template-columns:1fr}}
.cs-dialog{width:min(900px,calc(100vw - 32px));max-height:90vh;padding:0;border:0;border-radius:14px;box-shadow:0 24px 80px #0f172a55;color:var(--text)}.cs-dialog::backdrop{background:#0f172a88;backdrop-filter:blur(2px)}.cs-dialog-head{display:flex;align-items:center;justify-content:space-between;padding:16px 22px;border-bottom:1px solid var(--line)}.cs-dialog-head h2{margin:0}.cs-dialog-head button{border:0;background:none;font-size:28px;color:#64748b;cursor:pointer}.cs-dialog-body{padding:22px;max-height:calc(90vh - 66px);overflow:auto}.cs-dialog-actions{display:flex;justify-content:flex-end;gap:10px}
.cs-dashboard-head{display:flex;align-items:end;justify-content:space-between;margin:26px 2px 12px}.cs-dashboard-head h2{margin:0;font-size:22px}.cs-dashboard-head p{margin:4px 0 0;color:#64748b}.cs-live-pill{padding:7px 12px;border-radius:20px;background:#e9fbf4;color:#12845a}.cs-reception{height:650px;display:grid;grid-template-columns:290px minmax(420px,1fr) 250px;background:#fff;border:1px solid var(--line);border-radius:14px;overflow:hidden;box-shadow:0 10px 35px #17203310}.cs-reception-list{display:flex;flex-direction:column;border-right:1px solid var(--line);background:#f8fafc;min-width:0}.cs-reception-filter{height:58px;display:flex;align-items:center;justify-content:space-between;padding:0 16px;border-bottom:1px solid var(--line);background:#fff}.cs-reception-filter span{min-width:26px;padding:2px 8px;border-radius:12px;background:#e8f3ff;color:var(--blue);text-align:center}.cs-conversation-items{flex:1;overflow:auto}.cs-conversation-item{display:block;width:100%;padding:14px 15px;border:0;border-bottom:1px solid var(--line);background:transparent;text-align:left;cursor:pointer;color:var(--text)}.cs-conversation-item:hover{background:#f0f6ff}.cs-conversation-item.active{background:#eaf3ff;box-shadow:inset 3px 0 var(--blue)}.cs-conversation-item>div{display:flex;align-items:center;justify-content:space-between;gap:8px}.cs-conversation-item strong{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.cs-conversation-item p{margin:6px 0;color:#596579;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.cs-conversation-item small{display:block;color:#94a3b8;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.cs-status{font-size:11px;padding:2px 7px;border-radius:10px;white-space:nowrap}.cs-status.waiting_agent{background:#fff1cf;color:#a46100}.cs-status.agent_active{background:#e5f8ef;color:#087a50}.cs-status.ai_active{background:#e9efff;color:#315fc4}.cs-reception-chat{display:flex;flex-direction:column;min-width:0;background:#f4f7fb}.cs-reception-chat>header{height:58px;display:flex;align-items:center;justify-content:space-between;padding:0 18px;border-bottom:1px solid var(--line);background:#fff}.cs-reception-chat>header div:first-child{display:flex;flex-direction:column}.cs-reception-chat>header small{color:#64748b}.cs-reception-actions{display:flex;gap:8px}.cs-reception-messages{flex:1;overflow:auto;padding:20px}.cs-reception-messages .cs-msg{background:#fff}.cs-reception-messages .cs-msg.customer{background:var(--blue)}.cs-reception-empty{height:100%;display:flex;align-items:center;justify-content:center;flex-direction:column;color:#64748b;text-align:center}.cs-reception-empty span{display:grid;place-items:center;width:64px;height:64px;border-radius:20px;background:#e8f3ff;font-size:28px;margin-bottom:12px}.cs-reception-empty b{font-size:16px;color:var(--text)}.cs-reception-empty p{max-width:320px}.cs-reception-loading{padding:24px;text-align:center;color:#94a3b8}.cs-reception-compose{display:flex;align-items:flex-end;gap:10px;padding:12px;background:#fff;border-top:1px solid var(--line)}.cs-reception-compose textarea{flex:1;min-height:58px;max-height:130px;resize:vertical;border:1px solid #dbe2ea;border-radius:9px;padding:10px;outline:none}.cs-reception-compose textarea:focus{border-color:var(--blue);box-shadow:0 0 0 3px #1769e018}.cs-reception-detail{padding:18px;background:#fff;border-left:1px solid var(--line);overflow:auto}.cs-reception-detail h3{margin-top:0}.cs-reception-detail p{padding:9px 0;margin:0;border-bottom:1px solid #eef2f6;word-break:break-word;color:#5e6a7d}.cs-reception-detail b{display:block;color:#1f2937;font-size:12px}.cs-reception-dialog{width:min(1240px,calc(100vw - 24px));max-height:94vh}.cs-reception-dialog>.cs-reception{height:calc(94vh - 70px);border:0;border-radius:0;box-shadow:none}
@media(max-width:1050px){.cs-reception{grid-template-columns:250px 1fr}.cs-reception-detail{display:none}}
@media(max-width:700px){.cs-reception{grid-template-columns:1fr;height:72vh}.cs-reception-list{display:none}.cs-reception-chat{display:flex}.cs-reception-dialog>.cs-reception{height:calc(94vh - 70px)}.cs-reception-chat>header{padding:0 10px}.cs-reception-actions .layui-btn{padding:0 8px}}
.cs-sidebar nav a{position:relative}.cs-handoff-badge{position:absolute;right:9px;top:8px;min-width:21px;height:21px;padding:0 5px;display:inline-flex;align-items:center;justify-content:center;border-radius:11px;background:#ef3340;color:#fff;font-size:11px;font-style:normal;font-family:Arial,sans-serif;box-shadow:0 0 0 4px #ef334028;animation:cs-alert-pulse 1.25s infinite}.cs-handoff-badge[hidden]{display:none}.cs-status.waiting_agent,.cs-badge.waiting_agent{background:#ffe5e7;color:#c71926;font-weight:700;animation:cs-alert-pulse 1.25s infinite}.cs-sound-toggle{margin-right:16px;padding:6px 10px;border:1px solid #dce4ee;border-radius:18px;background:#fff;color:#344256;cursor:pointer}.cs-sound-toggle:hover{border-color:var(--blue);color:var(--blue)}.cs-sound-toggle.muted{color:#94a3b8}.cs-handoff-toast{padding:20px 22px}.cs-handoff-toast b{font-size:17px;color:#c71926}.cs-handoff-toast p{margin:10px 0;color:#475569}.cs-handoff-toast a{color:var(--blue);font-weight:700}@keyframes cs-alert-pulse{0%,100%{box-shadow:0 0 0 0 #ef334050}50%{box-shadow:0 0 0 7px #ef334000}}